Returns and Refunds
We keep returns simple, and we always fix our own mistakes.
What You Can Return
- Sealed, unused products within 30 days of delivery.
- Items in their original packaging, with the safety seal intact.
For safety, we can’t accept opened consumables. That includes broken seals on bottles, pouches and tablet packs.
When We Refund in Full
- The item arrived damaged or leaking.
- We sent the wrong product.
- Your package was lost in transit.
- A new law blocked your order before it shipped.
- We couldn’t provide the COA for your lot within one business day.
In these cases, you won’t pay return shipping. Often, you won’t need to send anything back.
How to Start a Return
- Email us at support@kratomfolk.com with your order number.
- Add a photo for damaged or wrong items.
- Get a return number and our return address.
- Ship it back with the return number inside the box.
Returns sent without a return number may be refused.
Refund Timing
We refund to the original payment method within two business days of approval. Then your bank may take five to ten days.
Original shipping costs aren’t refunded on change-of-mind returns. You pay return shipping in that case.
Cancellations
Email us within one hour of ordering to cancel. After we pack your order, we can’t cancel it.
Damaged or Missing Items
Report damage within seven days of delivery. Report missing packages within 14 days of the last tracking update.