Privacy Policy
This policy explains how Kratom Folk(“Kratom Folk”) handles personal data when you use kratomfolk.com or buy from us.
What We Collect
- Order details: name, email, phone, billing and shipping address, and what you bought.
- Age check result: a pass or fail from our verification provider.
- Payment: handled by our payment processor. We don’t store full card numbers.
- Account details: if you create an account, your login and order history.
- Site data: IP address, device and pages visited, through cookies and analytics.
- Messages: anything you send us by email or form.
How We Use It
- To process, ship and support your orders.
- To verify age and block shipments where products are restricted.
- To prevent fraud and keep the site secure.
- To send marketing email, only if you opt in. Every email has an unsubscribe link.
- To meet legal, tax and accounting duties.
Who We Share It With
We share data only with services that help us run the shop:
- Payment processor
- Age verification
- Shipping carriers
- Email platform
- Hosting and analytics
We may also share data when the law requires it. We never sell your personal data.
Cookies
We use essential cookies for the cart and checkout. Analytics cookies are used only with your consent / as described in our cookie banner.
How Long We Keep It
We keep order records for 7 years for tax purposes. Other data is deleted when no longer needed.
Your Rights
Depending on your state, you may ask to access, correct, delete or download your data. You can also opt out of marketing anytime.
Email support@kratomfolk.com to make a request. We’ll respond within 45 days, and we won’t treat you differently for asking.
Security
We use encrypted connections and limit staff access. Still, no system is perfectly secure.
Minors
Our site is for adults 21 and over. We don’t knowingly collect data from anyone under 21.
Changes and Contact
We’ll post any changes here with a new date. Questions? Contact Kratom Folk, 100 Waterfront Pl, West Sacramento, CA 95605, USA, support@kratomfolk.com.